Terms & Conditions

Terms & Conditions

 

Payment

Purchasing is done through Paypal. You do not need a Paypal account to use this service, as you can pay by credit/debit card as a Paypal guest. Paypal costs are incurred by the seller and not the buyer.  Your card details are shown to Paypal & they are not shared with Spiral Fountain Jewellery. 

Returns

 At Spiral Fountain Jewellery we endeavour to provide you with an item of your liking and all items are packaged with great care to ensure a safe delivery. As a UK based business we are subject to the UK Distance Selling Regulations.

If for any reason you are unhappy with your purchase or it arrives damaged or faulty, you need to contact us within 7 days of receipt of your item with its enclosed paperwork. This needs to be either by using the returns section on this website, in writing or by email. Once the item is then returned, you will receive a refund, including return postage. However, please obtain proof of postage for returns. Money refunded will be issued via paypal.

For more information on your buyers rights please see;

http://www.onlineshoppingrights.co.uk/

Postage

Shipping to UK addresses is by Royal Mail ;

First Class if item up to £45 value

Special Delivery over £45.

Overseas addresses will be sent  Standard airmail for items £45 or below, then Airsure for items over £45. Postage will be dictated by the weight & size of the item, which is calulated at checkout prior to your purchase. However, we have capped the postage cost of each indivudual item at  £5 & can combine postage.

The exception to this are large dragons, which are sent Special Delivery Uk, Airsure overseas even when under value £45. This will be noted in each large dragons description. It does not apply to the smaller Elfin dragons.

Import taxes are the responsibility of the buyer.

Bespoke Orders

Nicky is happy to create bespoke items to order, but the time taken for delivery will obviously take longer whilst the item(s) is (are) being created. Although often it can be completed sooner, please allow up to 28 days for this, for a single item. For an order consisting of multiple items, a time estimate will be given at the same time as the quote. Small orders will not require a deposit, but for orders over £50 a 10% deposit will be required & the finished items will only be dispatched on receipt of full payment.

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